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Frizzell: 'We are taking a lot of steps, whether it's at the airport itself or messaging from the gate agents or flight attendants or pilots. The idea is more and better information.' Not long after joining American Airlines as VP-corporate ...

Navigating Recession With CRM, Direct, Online - Advertising Age

Microsoft Dynamics CRM has become a key product for the company, according to CRM division general manager Brad Wilson--and it's an area the software maker plans to invest in further. According to Wilson, when Microsoft earlier this year committed ...

How Microsoft plans to make its mark in CRM - CNET News

Microsoft Dynamics CRM has become a key product for the company, according to CRM division general manager Brad Wilson — and it's an area the software maker plans to invest in further. According to Wilson, when Microsoft earlier this year committed ...

How Microsoft plans to muscle in on CRM - ZDNet UK

Microsoft Dynamics CRM has become a key product for the company, according to CRM division general manager Brad Wilson--and it's an area the software maker plans to invest in further. According to Wilson, when Microsoft earlier this year committed ...

Business Tech - CNET News

ComOps buys NSW-based Microster Pty Ltd for $6.5M ComOps buys NSW-based Microster Pty Ltd for $6.5M IBA Health upgrades profits Toshiba deploys local software OpenText adopts Oracle ECM Mornington Peninsula Shire Council is rolling out Objective ...

Victorian Council eyes 24x7 online access to services - ITnews

SYS-CON Events, producer of the 2nd International Cloud Computing Conference & Expo, to be held March 22-24, 2009, in New York City, announces that its Call for Papers has been attracting a record number of submissions. Topics proposed include all ...

Adobe Flex, Flash and Loosely Coupled On Demand - Soa Wolrd

NetSuite Australia today announced a swag of new customer wins and continued expansion over the past quarter as local demand grows for its Software as a Service offerings. NetSuite Australia is a subsidiary of NetSuite Inc (NYSE:N), a leading vendor ...

NetSuite Australia Thumbs Nose at Gloom and Doom, Enjoys Continued ... - Computerworld Australia

Chief information officers are "out of the loop", according to a survey carried out by London-based Deloitte and the Cranfield School of Management. Despite being in existence for over a decade, the role of CIO is often ill-defined, according to the ...

Survey: CIOs 'out of the loop' - ZDNet

Stakeholders in the  Customer Service and  Contact Centre  operations in Africa have identified inadequate infrastructure and poor manpower development as the biggest challenges impeding world class customer service through technology in Nigeria ...

Poor technology, manpower, bane of customer service - Businessday Online

Convio, Inc. today announced the appointment of David Lotz, higher education director at Convio, to the Council for Advancement and Support for Education (CASE) Industry Advisory Council (IAC). Lotz will serve a three-year term as a member of the IAC ...

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